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All Your Questions Answered
Service Intelligence and its Clients:
What kinds of clients does Service Intelligence service? Working as a Researcher (Secret Shopper):
What do Researchers (Secret Shoppers) do? Applying to Service Intelligence:
Do I need previous experience as a Researcher to work for Service Intelligence? Becoming a Service Intelligence Researcher:
What is the process of becoming a Researcher?
If hired, how will I receive and submit my assignments?
Why can't I use WebTV? Service Intelligence and it's Clients: What kinds of clients does Service Intelligence service? Service Intelligence works primarily with the largest firms in:
Who are ECom Communications and Secret ShopNET.com and how are they related to Service Intelligence? Secret ShopNET was the key business of ECom Communications Corporation of Calgary, Alberta. After the merger between ECom and Service Intelligence we decided to drop the Secret ShopNET name. How does Service Intelligence make money? Service Intelligence contracts with large consumer oriented businesses to provide research information on the quality of service delivery. Researchers visit specific stores and businesses anonymously for the purpose of observing and reporting on the quality of customer service delivered. The audits submitted by our Researchers enable clients to make employment decisions, reward staff for excellent performance, redirect staff who perform poorly and evaluate adherence to company service standards. Service Intelligence Researchers are able to select the type and number of jobs they would like to complete. Assignments in each of the following industries are available to our shoppers (based on regional availability):
Why should I become a Researcher? Work as a Researcher is well suited to any one who would benefit from:
How much does a Researcher get paid? Service Intelligence Researchers are paid as independent contractors at a specific hourly rate. Each assignment is designated with a certain number of hours and, if applicable, allowed expenses. For this reason, the amount a Researcher makes on a particular assignment can range from $7.00 to over $20. Remember, when you take into account the free products and services that are available on many assignments, the total payable each hour can rise substantially. Examples of free products and services include:
Do Service Intelligence Researchers work part-time or full-time? Researcher positions should be considered part-time or casual work. Some Researchers work as little as a few hours every other month, while others can spend 5 to 10 hours each and every week. The volume of work available to each Researcher is based on the following:
What are the benefits of working as a Researcher with Service Intelligence?
The benefits of working as a Researcher with Service Intelligence include:
Applying to Service Intelligence: Do I need previous experience as a Researcher to work for Service Intelligence? No, previous experience is not necessary. Researchers are hired based on the information provided in their online application form, their aptitude and ability to meet assignment requirements. Service Intelligence offers extensive online training, which will broaden your understanding of the Secret Shopping industry, and aid you in becoming a highly effective Researcher. Is there work for me in my area currently? Service Intelligence is rapidly expanding. Even if there is no work available directly in your community today, there likely will be tomorrow! Your work volume is solely dependent on our clients' current needs. What is the application process? The process of Applying to work with Service Intelligence as a Researcher is as follows:
Researchers are hired based on the availability of work in their area of residence. After you have submitted your application, we may not contact you immediately, so do not worry if you do not hear from us. We will get in touch with as soon as there is work available in your area. All applications are kept in the database for a period of six months. Please note - if you submitted your application earlier than six months ago, please feel free to reapply here. What is the process of becoming a Researcher? When there is a need for additional Researchers, online applications are carefully reviewed. When selected, you will receive an email message with your personal login and password information. Using your password and shopper name, you are then able to enter the rest of our web-site. Once you have logged on, you will need to spend some time online completing your Certification training in order to qualify to work as a shopper. Once qualified you will have access to your shopper home page, where you will find information on jobs available, pay, clients, training and much more. Will I be trained to work as a Researcher?
Comprehensive online training is provided for each and every Researcher. Through Certification training and client specific project reviews, Service Intelligence is able to provide our clients with highly trained and skilled Researchers. We at Service Intelligence pride ourselves on our standards of excellence. We are certain that the training provided will broaden your understanding of the Secret Shopping industry, and aid you in becoming a highly effective Researcher. How soon after I have been hired will I be able to start auditing?
If assignments are available in your area, new shoppers can start working immediately after completing the initial training.
Does it cost anything to be a Researcher? (ie. licenses, training) No. Service Intelligence covers all expenses incurred in locating, screening, training and managing our team of Researchers, and does not require Researchers to pay a "membership" fee, "start-up" fee or any other sum. If you would like to work as a Researcher with Service Intelligence, simply fill out an online application and watch your e-mail for your "Welcome" letter. As a contractor you are responsible for providing your own equipment (computer, internet connection, printer, paper, watch etc.) Return to top Program services staff supervise all aspects of Researcher work. There is always someone available by email or telephone if a Shopper has a problem or question. If hired, how will I receive and submit my assignments? All assignments are posted online. From the "Jobs Available", you may select the assignments that interest you. You are always told ahead of time what the assignment details are, including:
If hired, how will I receive payment for the assignments that I complete?
All Researchers with Service Intelligence are paid as independent contractors, by automatic bank deposit, once per month. Will I incur any expenses working as a Researcher?
No. Assignments that require shoppers to purchase a meal, retail item, etc. have a stipulated expense amount that is automatically calculated into the shoppers pay once the assignment has been completed. This ensures that shoppers are reimbursed for expenses incurred while completing assignments. Will I need to travel to complete assignments for Service Intelligence? Extra travel costs are not covered. Since Service Intelligence does not cover travel costs, most Researchers do not travel to complete assignments. When selecting assignments, try to accept jobs that you will be able to complete without extra payment for travel. If you decide to work outside your immediate area, you are responsible for any associated costs. Can I refuse certain assignments? Yes. You select only the assignments you are interested in and willing to complete given the job parameters. After accepting an assignment, how long will I have to complete the shop and submit my report? The due date of the assignment is detailed on the Jobs Available page. Once you complete the audit, though, we require that you submit your report within 24 hours. Return to top Can I tell my friends to Apply? Yes! Tell all your online friends to visit us at www.secretshopnet.com. We would love to show them around. Service Intelligence clients are located throughout the entire United States and Canada. WebTV is not capable of handling the advanced funtionality that you will require once you become a Service Intelligence Researcher. Our system uses a fair bit of JavaScript that WebTV units do not recognize. What software do I require to work with Service Intelligence?
Service Intelligence recommends that our Researchers maintain an up-to-date browser and email program on their system.
At this time, the browsers we suggest you use are: Netscape Communicator 4.0+ (excluding 4.05 and 4.08) or Microsoft Explorer 4.0+.
Return to top of Computer Questions What type of computer will I require to work with Service Intelligence? N.B. If you are able to complete the online application without anomalies, you have the necessary basic hardware. If not, you can upgrade your software. Any computer capable of running recent versions of Netscape or MS Internet Explorer should be sufficient. We do strongly recommend a minimum of 28,800 baud rate modem (28.8 kbps). Return to top of Computer questions How much knowledge of the Internet do I need? You should be familiar with all the basic functions of your browser. Service Intelligence does not provide specific Internet training or technical support. Return to top of Computer questions Do I have to pay for my own Internet connection? Yes. All shoppers with Service Intelligence are considered independent contractors, and are therefore responsible for their own operating expenses (i.e. computer, Internet access, maintenance, etc.) Return to top of Computer questions Although having your own computer is an advantage, it is not necessary. You will require an email address where you can be reached, as well as regular access to the Internet in order to select and submit assignments as well as regular access to the Internet to select and complete jobs. Return to top of Computer questions
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